Hear Us Welfare Benefits Project was set up over 5 years ago in response to a
growing need for extra support to help the most vulnerable of our service users
to claim the benefits they are entitled.
majority of our clients would struggle to access mainstream support and many
face additional barriers in addition to having to navigate an already complex
and often baffling welfare system.
helped over a 1000 people with a severe mental illness, many need additional
support such as help to read their letters or complete forms, due to problems
with reading and writing. Others face further problems such as dealing with
drug and alcohol abuse, which mean they may face more hurdles, including the prejudices
and judgements of others, which make claiming benefits problematic.
people to secure their benefit entitlements enables them to feel more in
control of their lives and take part in their communities and can relieve some
of the burden of poverty and/or debt that so often leads to a downwards spiral
of both mental and physical health. We provide a holistic service, signposting
people to other resources in the borough, including Health and Well-being
opportunities, Voluntary work and Education and counselling and Talking
Two part time staff David & Cheryalin manage our Welfare Benefit Surgeries. We can receive referrals from Community Mental Health Teams (CMHTs), GP surgeries, Job centres, Care Homes and Residential Hostels and other voluntary organisations.
We also accept self-referrals.
help in the following areas:
Making a claims for:
Employment and Support Allowance (ESA)
money if you cannot work because of illness or disability
Personal Independence Payment (PIP)
replaces Disability Living Allowance (DLA)
Universal Credit (UC) is
replacing 6 other benefits with a single monthly payment
We can assist by
supporting letters/evidence from GPs and mental health teams.
people to their assessments and, where necessary,
supporting people to ask for a Reconsideration if they receive an unfair DWP
Applying for Freedom passes and other concessionary transport
Applying for grants to help with utility (water, gas and
electricity) debts – we have successfully had dozens of utility debts written
off in the past 3 years.
We have successfully applied to Croydon council to help people
who are in arrears with their rent, avoiding eviction in several cases (via the
DHP scheme) and to acquire essential items for their homes via the CDS (Croydon
Hear Us: Welfare
Please call 020 8681 6888, email firstname.lastname@example.org or complete our referral form if you require assistance with a welfare benefit claim. Please leave your name, a telephone number we can call you on, and a brief detail about the issue. We will respond when we are next available.
Please be aware that we deal we large amount of
cases and we may not be able to help you this time but we will be able to give