Peer Support 2022/23

Welfare Surgeries Project Current Outcomes 2022-23: 1st April 2022 to 31st March 2023

1: Helping people address and resolve immediate financial distress = 178 Client Case Work

Foodbanks Vouchers
Discretionary Housing Payments.
Utility Debt and Repayment Schemes

2: Support by helping people to improve financial security = 726 Client Case Work

Employment and Support Allowance(ESA) Applications
Personal Independence Payment(PIP) Applications
Universal Credit (UC) Applications
DLA Applications
Housing Benefit Applications
Council Tax Applications

3: Helping people Increased Social Inclusion (Inc. Preventative Services) = 121 Client Case Work

Freedom Passes
Mobility Schemes
Referrals and Signposting for Support from Social Inclusion Services:
Referrals to Employment & Volunteering
Referrals to Groups and Activities
Referrals to Talking Therapies
Referrals to Debt Agencies
Referrals to Job Centres
Referrals to Drug and Alcohol services
Housing Associations

2022-23 Activities

COVID-19 pandemic is still affecting face-to-face contact with our service user, April 22 and March 23, Hear Us received 387 referrals and referred 119 to social inclusive services

1st Quarter 1st April to 30th June 2022, we had 140 case work and have been in connecting with our clients over 522 times over 728 hours.

2nd Quarter 1st July to 31st October 2023, we have been had 246 case work and have been in connecting with our clients over 807 times over 358 hours.

3rd Quarter 1st July October to 31st December 2022, we had 277 case work and have been in connecting with our clients over 885 times over 1071 hours.

4th Quarter 1st January to 31st March 2023, we had 314 case work and have been in connecting with our clients over 1121 times over 1359 hours.