What do the Linkworkers do?
The main role of the Linkworker is to act as a link between staff and service users and support services to improve based on the needs and issues faced by people using services.
Our main role is to:
Listen: “We are there to listen and not to judge. Having had our own mental health problems, we know how helpful it is to have someone to talk to in confidence and have their own lived experiences of services. As Linkworkers, we offer a safe space to talk about any issues without any fear of repercussions, so that service users can get the help to feel better.”
Support: “If any issues are raised or someone shares something that is worrying them, we are there to support them and try to help get the issues resolved. To do this, we can either support them to raise the issue themselves, or raise the issues on their behalf, anonymously or directly, depending on what is prefer.”
Signpost: “Sometimes what’s on someone’s mind might be something that we can’t help with directly but we can usually point them in the direction to get help. For example, someone might be worried about benefits or need support to find work. In these cases, we can usually let them know about other organisations that are available to help.”