This is a closed meeting where Linkworkersand Linkwork Champions, who are representing the voice of service users, come together to discuss the quality of service provision in Croydon. We meet and debate the issues that are raised with them during the Linkworking Sessions.
Here you can meet with our Linkworkers and discuss with them the issues, both good and bad, that you have accessing and using services. This is a great opportunity for you to help shape the services we all require, and want to aid in our recovery. Please take time, when you come into contact with our Linkworkers to talk to them.
Hear Us wants to enlist people who experienced or have receiving care and support form Croydon’s mental health services; to join our Croydon User Council. You will have the role of expert champions
As a Croydon User Council Member you will support each other to create a voice for people receiving care and support from Croydon’s Integrated Mental Health services and Contributing to positive change and development and enhancing the profile of service user involvement.
The aim of the Croydon User Council is to discuss:
Issues that local service users and service user groups want to talk to the Trust about;
Issues on which the Trust wishes to consult with service users to gain the service user perspective.
The ultimate aim of the Croydon User Council is to help the Croydon NHS, Statuary services and the Voluntary Sector to improve its services and to make a difference to the care, support and the culture they deliver to service users.
The council aims to be representative of the community served by the Croydon’s Integrated Mental Health Service and encourages people from all backgrounds to join.
Council members must be committed to attending a 2 hour council meeting every month. Members must also be willing to spend time in preparation for meetings and be willing to visit local service user groups to gather a wider service user perspective on issues.
Key Experiences and abilities of Linkworking Champions are:
Personal experience of receiving mental health services in Croydon preferably within the past 2 years
Knowledge of Croydon’s Mental Health Services
Ability to listen and understand issues that affect Croydon’s Mental Health Community of Croydon’s Mental Health Community
Be able to represent the views and have the ability to raise issues that affect Croydon’s Mental Health Community to commissioners and service providers
An interest in helping to improve the quality of care, support and culture of Croydon’s Integrated Mental Health Services
Ability to make a positive contribution to discussions and meetings
An ability to convey information back to the council from commissioners and service providers
Hear Us works toward eliminating all forms of discrimination and promoting equality of opportunity for all
How to Join the Croydon User Council:
Interested service users will be asked to complete a short information statement with details of their experience and will be invited for an informal discussion with the Hear Us Coordinator and Chair of the Service User Council.