Surgery Referral

Welfare Benefits Peer Navigator & Support Project
Hear Us / Welfare Surgery Project / Surgery Referral
Advice Quality Standard (AQS)

We hold the Advice Quality Standard, which provides you with the assurance that we have met certain criteria that demonstrate a commitment to quality.

The client group we are funded to support are:

People living within the London Borough of Croydon and who have a mental illness 

We have two welfare surgery workers that all go that bit further to help people struggling with their benefit claim we help people with mental health problems to maximise their income, respond to emergency situations such as lack of food, gas and electric, and to apply for Benefits they are entitled to. We support people who would otherwise struggle to access existing support.

The uniqueness of our work lies in the fact we are a service user group; we know how difficult it can be to manage your own financial affairs when battling emotional problems and mental illness.

If you are finding the welfare benefits system complex and difficult to navigate, please complete the following form.

Unfortunately, Hear Us Welfare Surgeries Project is currently over-subscribed, and we cannot support any new Benefits issues for a short while.

We are able to support you with foodbank/voucher requests – please complete the form below, and we will be able to help with foodbank/voucher requests.

We can support you with foodbank/voucher requests.

 Please complete the form below

We will reopen our referrals for benefit support on Monday, 26th June 2023

Hear Us are a Charity who supports Croydon’s vulnerable Community, people who have a severe and enduring mental illness.

If you are seeking support with your Welfare Benefits, Employment Support Allowance (ESA), Universal Credit (UC) or Personal Independent Payments (PIP) or simply need advice please complete our Referral Form


David Ashton 
Welfare Benefits Surgery Manager


Shellie Wilfred
Welfare Benefits Surgery Advisor

Orchard House
15a Purley Road
South Croydon
Tel: 020 8681 6888

If you go to voicemail please leave your name and number and the reason for your call