We are Hear Us. And we only exist because of the amazing
support of people like you
We want you to know that we really value your support,
whether that’s through taking action, giving up your time, being a member,
fundraising on our behalf, making a gift in your will, supporting our on-line
shop or donating. We are committed to treating you with respect and openness,
so this is our promise to you:
Our communications with you
We hope you’ll want to hear more about our
work. We’ll always be clear with you about how we’ll communicate with you.
If you tell us you’d rather not be contacted,
or you’d rather we didn’t contact you in a certain way, we’ll act on your
You can change your Hear Us about what you
receive from us at any time.
Fundraising is really important to us and we
are proud of what it helps achieve. We will constantly review our fundraising
practices to make sure they are fair, sensitive and appropriate.
We work with any external suppliers to make
sure they understand the issues we work with and adhere to our safeguarding
We will aim to work above and beyond the
standards set out by regulatory bodies.
About your donation or the money you’ve raised
Your donation will be used responsibly to
help people with mental health problems get support and respect. We will keep
administration costs to a minimum without jeopardising the quality of Hear Us’s
work, so as much of your donation as possible will be spent directly on our
We might turn down a donation if we feel that
accepting it would damage our independence or reputation. If we do, we’ll
Our use of your personal details
We use carefully selected suppliers to help
us deliver our communications and services and we will keep any personal
information safe, only using your details to contact you in the ways you’ve agreed
We will always respect your right to privacy
and adhere to laws around the use of data.
When necessary, we may share data with our
own carefully regulated and monitored external suppliers, for processing
purposes. We will ensure their use of the data is in line with our own data
protection policies and not kept or used by them for any other purposes.
Suppliers we work with
Sometimes we work with external suppliers to
contact you, simply because our team isn’t big enough.
We will only work with professional
organisations that meet our high standards.
We’ll train, monitor and regulate our
external suppliers to meet our standards. We will act quickly if they do not
meet the high standards we set
Everyone we work with that has contact with
our supporters takes part in mental health awareness training.
Our accountability to you
You can contact us with feedback or to
make a complaint if you are unhappy with anything we have done while
communicating with you.
We will respond honestly and promptly to your
questions and complaints.