SECTION SUMMARIES

A. QUALITY ASSURANCE: Knowing what we are doing and how To Do It
The organisation defines clearly for its stakeholders its long-term purpose and its plans for the medium and short term. It sets clear priorities and targets for its activities that are designed to meet the needs and expectations of its stakeholders, and it reviews its progress.

B. GOVERNANCE: Meeting Our Responsibilities
The organisation ensures that it governs itself effectively and responsibly. It demonstrates accountability to the appropriate people and bodies, and the Board Trustees has the skills and information it needs to achieve its mission.

C. MANAGEMENT: Getting the Foundation Right 
The management of a quality organisation is appropriate to the organisation’s needs. Managers carry out all legal and financial responsibilities and are accountable to its funders and other stakeholders. Managers carefully plan the development of the organisation and promote effective communication.

D. USER-CENTRED SERVICES: Putting Users at the Heart of the Organisation
The organisation recognizes and values its users, and builds good relationships with them. It includes them in designing, delivering, reviewing and accessing services in order to meet their needs. Users are encouraged to make a positive contribution to the organisation.

E. STAFF AND VOLUNTEERS: Getting the Right People Working Together
The organisation recruits and manages the right people to work as staff and volunteers to the benefit of the organisation and its users. The organisation values its staff and volunteers and the contribution they make towards achieving the organisation’s aims.

F. TRAINING AND DEVELOPMENT: Supporting People To Do It Right
Trustees, staff and volunteers are supported in gaining appropriate skills and knowledge to meet their responsibilities. Training and other learning opportunities are seen as an essential party of individual and Organizational development. Training and development supports the organisation in achieving its objectives.

G. MANAGING MONEY: Getting it, investing it and spending it
The organisation systematically attracts and generates money to support its work, and manages its funds effectively and prudently. It exercises financial control, and accounts for all its money within a frame work of law and good practice.

H. MANAGING RESOURCES: Making the Most of What You Have
The organisation manages its resources effectively, efficiently and ethically. Managers ensure there are enough resources for the planned level of activities. Premises and information resources and managed so that targeted users have the best possible access to services.

I. MANAGING ACTIVITIES: Doing the Right Things Better
The organisation identifies its core activities, and develops appropriate processes and standards to deliver and improve them. Staff and volunteers are well in formed about the processes and standards.

J. NETWORKING AND PARTNERSHIPS: Getting Connected to Achieve Results
The organisation works with other organisation in a Varity of ways, locally and nationally. It is more effective through sharing information, providing complementary services, joint working and influencing change.

K. MONITORING AND EVALUATION: Finding Out How Well We Are Doing
The organisation collects and analyses relevant information appropriately and systematically and uses it to help trustees, managers and staff to evaluate and improve the organisation and its activities.

L. RESULTS: Making a Difference
The organisation achieves its planned results, and learns from its experiences. Its results show improvements over time and compare well with similar organisations, providing values for money for users and other Stakeholders.