Hear Us is Croydon’s Mental Health Service User Group which acts as a coordinating body to facilitate, and ensure service users involvement in, the planning, delivery and monitoring of mental health services in Croydon. Helping to improve the quality of the services commissioned and delivered in Croydon objectives

  1. To relieve the needs of people living in the London Borough of Croydon and surrounding areas who have mental health problems by provision of services and advice
  2. To advance education about mental health for the public benefit in the London borough of Croydon and surrounding areas with the object of creating awareness and reducing the stigma attached to mental health

We do this by Running the following services

Welfare Benefits Service

Welfare Benefits Service

We can help in the following areas:

  • Applying for Freedom passes and other concessionary transport schemes.
  • Completing ESA, DLA and PIP forms.
  • Accompanying people to their assessments and, where necessary, tribunals (we have been to over 45 Tribunals to date and have not lost one yet!).
  • Successfully supporting people to ask for a Reconsideration if they receive an unfair DWP decision.
  • Seeking supporting letters/evidence from GPs and mental health teams.
  • Applying for grants to help with utility (water, gas and electricity) debts – we have successfully had dozens of utility debts written off in the past 3 years.
  • We have successfully applied to Croydon council to help people who are in arrears with their rent, avoiding eviction in several cases (via the DHP scheme) and to acquire essential items for their homes via the CDS (Croydon Discretionary Scheme).

Donate and Support the work of the Welfare Benefits Service

Linkworking Project

Linkworking Project

The Main Aim of Linkworking is to:

  • Listen: We are there to listen and not to judge.  Having had our own mental health problems, we know how helpful it is to have someone to talk to in confidence and have their own lived experiences of services.  As Linkworkers, we offer a safe space to talk about any issues without any fear of repercussions, so that service users can get the help to feel better.
  • Support: If any issues are raised or someone shares something that is worrying them, we are there to support them and try to help get the issues resolved.  To do this, we can either support them to raise the issue themselves, or raise the issues on their behalf, anonymously or directly, depending on what is prefer.
  • Signpost: Sometimes what’s on someone’s mind might be something that we can’t help with directly but we can usually point them in the direction to get help.  For example, someone might be worried about benefits or need support to find work.  In these cases, we can usually let them know about other organisations that are available to help.
  • Linkworkers want to listen, support and signpost service users in the right direction to get help.  However, we also know that sometimes just talking to someone who shows they care and understand or just offer a bit of hope that things will get better.

Barbra Davison
Linkwork Manager Tel: 020 8681 6888
Mobile: 07749 156 828
Email: linkworking@hear-us.org

Donate and Support the work of the Linkworking Project