“I feel so much better. There was somebody there to listen to me and give me the help I needed.”
The Infoline is used by a wide variety of callers ranging from those who just want information, to those who have various problems and who may be in a state of considerable distress.
When people are going through a difficult time and phone for help the last thing they want to hear is an answerphone. The friendly voice of a caring person can bring instant relief and can often prevent a worsening situation. Mind in Croydon maintains the view that nothing replaces the comfort of a ‘listening ear’. For this reason, they make every effort to keep the Infoline attended from 9 am to 5pm on every weekday.
Unlike many other services Mind in Croydon achieve over a 95% success rate in providing callers with a live operator from 9 to 5, five days a week.
Mind in Croydon have a team of volunteers, some who have been with them over thirty years, who have a wealth of knowledge with which to assist helpline callers. The Infoline gives information, advice and help to over 1300 callers a year on a range of issues, including advising them of their rights and letting them know where they can get direct help. Information can be given immediately from Mind’s information bank or by posting a selection of relevant leaflets.
There is always a warm welcome from their reception staff. A new larger waiting room with kitchen facilities and a disabled access toilet reflects their efforts to provide information for all, free of charge in a social and supportive session. Simply contact Mind in Croydon for further information.