Westways Rehabilitation Unit Satisfaction Questionnaire

Hear Us User Group recently carried out an audit of Westways Rehabilitation Unit using the 'Westways Inpatient Satisfaction Questionnaire', written by Hear Us user group with input from the patients on the ward

The Questionnaire was designed in consultation with In-Patients on the ward, from topics, issues and concerns targeted by the In-patients on the Ward and by Hear Us User Group

Questionnaires were left on the ward so that the Patients could familiarise themselves with it one week before the day of the audit by their request, and this report uses data captured using the questionnaire on the day of the audit

The aim of the questionnaire was to replace the user satisfaction survey which was thought by the staff at Westways Rehab Unit to be limited in its purpose and to involve the Service Users of the Unit in the design through discussion and highlighting areas of the service they wanted questions asked. It would also give the service users a sense that this tool/questionnaire belonged to them.

Hear Us User Group as a service user group carried out the audit using one of the organisations Linkworkers; Service Users that have been trained in interviewing service users.

The Westways Rehab Unit was audited on 31st May 2007.
8 of a possible 15 in-patients participated.

The questionnaire and this report summarises responses for:

• Length of Stay on Ward
• Admission or transfer to the Ward
• Benefits
• Quality of Time with Allocated Nurse
• Contact with Medical Staff
• Contact with Consultant Psychiatrist
• Conference/Review
• Care Plan Approach (CPA)
• Food & Beverages
• Ward Environment:
• Ward Activities & OT
• Access and Quality of Information
• Discharged from Westways
• Equal Opportunities

Summary of Report Findings

Patients highlighting that they are not fully being involved in their care planning whether this being having their views, concerns heard and if they feel included in their conference review. Also they feel that they are not being included and or have the feeling that they are not participating in the planning of their own Care Plan Approach (CPA).

Patients being involved in choice whether this is in regard to ward food and activities

Patients concerns with their environment whether they feel they can’t converse with other patients and having a platform to resolve this.

Patients stated that they don’t receive adequate information whether it’s the information/welcome pack, complaints procedure, advocacy and the benefits. And a lack of control in the level and quality of information provided

Ward activities and OT time being undersubscribed indicates lack of interest to patients and when asked about the choice of access to the Cinema and more physical activities patients showed their interest.

The full report and an initial response to them can be accessed as pdf documents alongside..