Croydon's Mental Health Service User Group
Have a Complaint about Croydon Mental Health Services call 0800 731 2864
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Let’s end mental health discrimination
 
 
 


SLaM 24 hr Information line:
Helpline gives
information and
support to people
in Croydon with mental health problems.

0800 731 2864


SAMARITANS

 A 24 hour
service providing
confidential
emotional support
to any person
who are suicidal
or despairing

020 8681 6666


NHS DIRECT

A 24 hour
confidential
helpline
providing advice
and information
on a range of
health issues.

0845 4647
 
 

 

Polices and Procedures are currently being reviewed. Only those with the PDF logo are accessible
Section A. Quality
  Part 1. Aims and Objectives
  Part 2. Mission Statement
  Part 3. Quality Standards Policy
  Part 4. Strategic Planning
Section B. Governance
  Part 1. Board Leadership
  Part 2. Annual Report Procedure
Charitable Objects: Memorandum and Articles of Association Part 3. Charitable Objects: Articles of Association of Hear Us Ammended 19/01/10
The Trustees Contents Page Part 4. The Trustees Amended 24/11/09
Guidelines for Trustees Part 4.1 Guidelines for Trustees Amended 24/11/09
Trustee Role Description Part 4.2 Trustee Role Description Amended 24/11/09
The Chair
The Vice Chair
The Company Secretary
The Treasurer
Trustee Appraisal Procedure Part 4.3 Trustee Appraisal Procedure Amended 24/11/09
Trustee Appraisal Form Part 4.3.1 Trustee Appraisal Form NEW 27/11/09
Trustee Self Appraisal Form Part 4.3.2 Trustee Self Appraisal Form NEW 27/11/09
Trustee Induction Procedure Part 4.4 Trustee Induction Procedure Amended 27/11/09
Trustee Induction Record Part 4.4.1 Trustee Induction Record Amended 27/11/09
Trustee Induction Feedback Form Part 4.4.2 Trustee Induction Feedback Form NEW 27/11/09
Trustee Training Record Part 4.5 Trustee Training Record Amended 24/11/09
Trustee Conflict of Interest Policy Part 4.6 Trustee Conflict of Interest Policy Amended 24/11/09
Trustees Conflict of Interests Declaration form Part 4.7 Trustees Conflict of Interests Declaration form Amended 24/11/09
Trustees Interview Record Sheet Part 4.8 Trustees Interview Record Sheet Amended 24/11/09
Trustees form of declaration of commitment and qualification for Hear Us Part 4.9 Trustees form of declaration of commitment and qualification for Hear Us Amended 24/11/09
Sub Group Terms of Reference Part 4.10 Sub Group Terms of Reference NEW 27/11/09
Section C. Management
  Part 1. Accident Reporting
  Part 2. Anti-harassment Policy
  Part 3. Confidentiality Procedure
  Part 4. Disciplinary Procedure
  Part 5. Grievance Procedure
  Part 6. Health and Safety Policy
  Part 7. Managing Stress at Work Procedure
  Part 8. Managing Violence Procedure
  Part 9. Operational Policy
  Part 10. Training Records
  Part 11. Staff health and Well-Being Procedure
Section D. User-Centred Service
  Part 1. Complaints and Suggestions Procedure
  Part 2. CUC Terms of Reference
  Part 3. Customer Care Policy
  Part 4. Protocol for Service User Representative Groups
  Part 5. User Involvement Policy 
Section E. Staff and Volunteers
  Part 1. Absence from work Policy
  Part 2. Equal Opportunities Policy
  Part 3. Supervision: Self Appraisal
  Part 4. Staff Supervision: Appraisal Form
  Part 5. Expenses Procedure
  Part 6. Contract of Employment
  Part 7. Induction Procedure
  Part 8. Job Descriptions
  Part 9. Training records
  Part 10. Staff, Volunteers and Linkworkers
Section F. Training and Development
  Part 1. Appraisal Performance and Development Procedure
  Part 2. Training and Development Policy and Procedure
  Part 3. Training Budgets
  Part 4. Training Records
Section G. Managing Money
  Part 1. Financial Procedure
  Part 2. Hear Us Financial Management and Controls
Section H. Managing Resources
  Part 1. Fire Policy
  Part 2. Register of Assets
  Part 3. Green Commitment Policy
Section I. Managing Activities
  Part 1. Managing Activities
Section J. Networking and Partnership
  Part 1. Networking and Partnership
Section K. Monitoring and Evaluation system
  Part 1. Monitoring and Evaluation system
Section L. Results
  Part 1. RESULTS

 
 
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