HEAR US
'WELFARE BENEFITS SERVICE'
2018/19
1st QTR
1st April - 30th June 2018
2nd QTR
1st July - 30th September 2018
3rd QTR
1st October - 31st December 2018
4th QTR
1st January - 31st March 2019
Grand Total     
Number of Service Users15698873335
Number of In-Progress442021177
Number of Successes for Each Benefit35015624170700
Number of Successful but needs continued support61613
Number of Successful but Waiting Completion112215
Number of Successful Closed Active Case444186171
Number of Un-Successful for Each Benefit76316
Number of Not Eligible for Each Benefit131822
Number of Application Withdrawn for Each Benefit3227
Number of Clients Disengage621211
Number of Referred to Another Agency for Each Benefit1111729
Number of Referred to Mind in Croydon for Each Benefit112
Number of Issues: Grand Total496243272971063
HEAR US
'WELFARE BENEFITS SERVICE'
2018/19
Contact With Service Users
1st QTR
1st April - 30th June 2018
2nd QTR
1st July - 30th September 2018
3rd QTR
1st October - 31st December 2018
4th QTR
1st January - 31st March 2019
Grand Total
Hours Spent with Service User95138952.3631.152023 Hours
45 Mins
Hours Spent with Admin835.3281.330.35121659 Hours
30 Mins
Total Hours1786.3670.3831143.153682 Hours
35 Mins
Number of Face to Face Sessions with Service Users505247303021084
HEAR US
'WELFARE BENEFITS SERVICE'
2018/19
Tribunals at Sutton Tribunal Court
1st QTR
1st April - 30th June 2018
2nd QTR
1st July - 30th September 2018
3rd QTR
1st October - 31st December 2018
4th QTR
1st January - 31st March 2019
Grand Total
Employment and Support Allowance
In-Progress11
Successful155727
Successful but Waiting Completion22
Personal Independence Payment
In-Progress22
Successful391021061
Successful but Waiting Completion112
Universal Credit
Successful911415
Successful but needs continued support213
Total Tribunals7116323113
HEAR US
'WELFARE BENEFITS SERVICE'
2018/19
Amount awards to Service Users
1st QTR
1st April - 30th June 2018
2nd QTR
1st July - 30th September 2018
3rd QTR
1st October - 31st December 2018
4th QTR
1st January - 31st March 2019
Grand Total
Amount of Money secures for our 2018/19 Service Users?350,983.15?64,829.44?14,665.33?228,213.23?658,691.15
The Amount of Money is Actually more than we have recorded as some clients prefer not to reveal awards